Customer Services Personnel
  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience: 2-3 years
  • Location Accra
  • Job Field ICT / Computer
    Job Description:
  • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Taking sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures. Requirements
  • Applicants must have at least a 2.1 or HND in Administration or related fields.
  • Sound knowledge of Customer management (ITIL is an added advantage)
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Applicant must have at 2-3 years of working experience.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.
Field Services Engineer
  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience: 1 year
  • Location Accra
  • Job Field ICT / Computer
  • BTech / B.Sc / HND in Engineering Computer Science, Information Technology or any related discipline (2.1 or upper credit)
  • Sound knowledge of networking (CCNA is an added advantage)
  • Good analytical and problem-solving skills
  • Multi-Tasking capabilities
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
  • Elementary electrical connections knowledge will be an added advantage
  • Must be willing to work under stress with little or no supervision.
    Job Description:
  • Responsible for installation and configuration of retailer’s access points (AP) devices at retailer’s locations.
  • Provide post-installation education to retailers on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • The issues might include Bad LAN connection, radio or router connectivity issues, etc.
  • Ensure good retailer/customer relationship is maintained.
Account Officer
  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Accra
  • Job FieldFinance / Accounting / Audit
  • B.Sc and HND in Accounting or similar field
  • Professional certification in ACCA or ICAN will be added advantage
  • Must be proficient in the use of Microsoft Office and relevant accounting software
  • Self-driven individual with the ability to work with minimum supervision
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
  • Elementary electrical connections knowledge will be an added advantage
  • Must be willing to work under stress with little or no supervision.
    Job Description:
  • Good communication skills, both verbal and written
  • Deep knowledge of best practices in financial management
  • Ability to maintain the highest standards of ethics, confidentiality, and professionalism
  • Strong time-management and organization skills
  • Ability to multi-task and work under pressure
  • Attention to detail with a high level of accuracy
  • Analytical and problem-solving skills
Sales and Marketing Intern
  • Job TypeFull Time
  • QualificationBA/BSc/HND , OND
  • Experience 1 year
  • Location Accra
  • Employment Type: Internship
  • Job FieldInternships / Volunteering , Sales / Marketing / Retail / Business Development
    Job Description:
  • Candidates should possess a Bachelor's Degree, HND, NCE, OND qualification with 0 - 1 year work experience.
  • Active listening skills
  • Ability to maintain the highest standards of ethics, confidentiality, and professionalism
  • Good communication and presentation skills
  • Familiarity with Benin City and Environs.
  • Good communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
Sales and Marketing Lead
  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience 5 year
  • Location Accra
  • Job TypeFull Time
  • Job FieldSales / Marketing / Retail / Business Development
  • A University degree in B.Com / Business, Marketing, Computer Science, IT Degree or equivalent qualification (2.1 equivalent).
  • A minimum of 5 years of relevant working experience in account management is essential
  • Experience in solution sales and relationship management or enterprise solution selling within a telecom company.
  • A good understanding of converged and networking technologies and services.
  • Proven successful account acquisition and development in a telecom environment- desirable
  • Demonstrated success in networking and relationship management skills.
  • Deep knowledge of mobile enterprise and fixed enterprise business in sales, business development, operations, technical sales.
    Job Brief:
  • We are looking for an experienced Senior Business Development Lead who will focus on growing businesses from both new customers and existing customers account, successfully manage the top tier client base and channels/reseller where applicable whilst selling additional products and services
  • Minimize churn and maximize revenues with revenue growth being a ley performance indicator;
  • Obtain market intelligence to increase future win opportunity and adhere to sales processes including the use of approved application.
    Key Responsibilities:
  • The Senior Business Development Lead will be responsible for managing their allocated accounts or sector on a day to day basis in their entirety to the extent that they: o Are the single point of contact for both the customer and Tizeti’s internal third parties who may need to communicate and deliver solutions to the customer o Responsible for building customer relationship
  • Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
  • Develop new and existing relationships, at all levels, with contacts from the allocated account list.
  • Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities: o The Senior Business Development lead will take responsibility for ensuring that all opportunities are qualified to the point where it becomes appropriate to introduce Tizeti’s subject matter experts to the opportunity, which has been assessed for having a high probability of succeeding.
  • Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
  • Develop relevant high-level value propositions.
  • Identify winning strategies including working proposals, to win locally.
  • Analyses statistical data related to client’s business and industry to identify market trends for Tizeti products and services.
  • Understand customer preferences, pricing, product, terms, and conditions to ensure that their requirements are met; gather and analyze data regarding competitor pricing and products and ensure that Tizeti products and services fit customer requirements.
  • Provide timely and accurate forecasting.
  • Take active participation in solution sales teams, working with appropriate colleagues to win complex new business.
  • Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.
  • Be responsible for modeling commercial propositions tailored to suit customers’ requirements whilst supporting Tizeti commercial principles.
  • Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan, and account development opportunities.
  • Work with Line Manager to Agree and recommend financial targets per account.
  • Understand the competitive market and use knowledge to increase margin and total contract value.
  • Look for opportunities to up-sell and cross-sell into accounts.
  • To ensure that the A&R for these accounts is within the required target for Tizeti thus making the strategic segment P&L profitable.
  • Evaluates performance, risks in nominated accounts and revises plans where appropriate.
  • Build strong long-term relationships using a high and wide approach to contact strategy.
  • Key interface to the customer, contributing to developing local contact strategy, providing strong one to one long term relationships with key decision-makers. Prepare account briefings and guiding local interactions.
  • Understand the customer’s decision-making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
  • Secure, manage and deepen Tizeti customer relationship with the focus being to build Tizeti’s credibility and explore ways to present solutions to meet customer needs.
  • Work diligently with finance and customer support teams to ensure billing and customer service centres are supporting the nominated accounts.
  • Effectively manage numerous internal and external deadlines in order to respond to RFPs for deals.
  • Solution Selling - Understands customers’ needs, selling business value (ROI), Initiating new business.